Education

Frequently Asked Questions

Here are some common questions we get asked that we have answers for. For any other question feel free to call us or shoot over an email.

What if I am late getting my trash out?

If you’re late and miss the truck, we’ll happily take a double load from your location on the next normal pick up day at no extra charge. However, if you request us to come out to your residence again, you will be assessed a $20.00 fee.

My cart is broken… what do I do?

Call our office and request a new one. We’ll arrange for a new one to be sent out as soon as possible. There is no charge as long as the break is due to normal wear and tear.

What do I do with a smelly cart or bin?

You can hose out your cart or bin with some bleach or other deodorizing agents. The bins are designed for trash and are sturdy. A little rinsing won’t hurt them.

When should my trash or material be set out?

Avoid placement near cars or mailboxes. In fact, steer clear of anything that may be broken or may block your pick up. It’s best to place them 4 feet apart and curbside for the easiest pick up.

What are my responsibilities regarding pen or dumpster rooms?

We need them to be clean, free of snow or debris, and the gates clear. We cannot pick up trash if the area is blocked. Please note, we don’t allow snow plows into the pen or against the gates. Ice accumulation is a safety hazard, so please salt.

What items do I need to request a special pick up for?

If you are unsure, please feel free to call us. Generally, large items such as televisions, appliances, electronics, and furniture will require a special request. For some items, we have to schedule a specific day. There is no need to call if you’re putting some extra bags out, just make sure that all items are brought to the curb.

What is the weight limit on the cart?

Each size will have its own weight limit. For safety reasons, we ask that heavier items, such as brick, not be placed in the cart. Any carts that are too heavy will not be picked up.

Can you handle hazardous or industrial waste?

Call and make arrangements for these items. We’ll let you know if we can handle them or if there is an alternate dumping site. Things like oil and paint cannot be dumped.

Do you have a holiday schedule?

If your normal collection day falls on or after a holiday listed below, your pick up will be delayed by one day for that week only. Friday’s collections will be done on Saturday. Holidays are Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Day, and New Year’s Day.

Note: The actual holiday must fall on a week day to affect pickup. For example if Christmas Day is on a Sunday but the observed holiday is Monday, this DOES NOT affect your pickup.

Another company says that they can give me an unbeatable price. How do I know if they are better than you?

Well, if it appears to be too good to be true, then chances are it is. We do our best to keep our prices the lowest without compromising quality, attention to detail, and the flexible options that you will enjoy with your service. Our customer service representatives will be happy to go over your current services, see how we may better improve on what we are offering you or discuss an alternate service if your needs have changed

Recyclable Items We Accept

Below is a list of Acceptable & Unacceptable Materials.
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Acceptable

FIBERS

  • Brown grocery bags
  • Beer & Soda cases
  • Cake & snack boxes
  • Cardboard (non-plastic lined)
  • Catalogs
  • Cereal boxes
  • Magazines
  • Office / School Paper (all colors)
  • Junk mail
  • Newspaper & Inserts
  • Pizza delivery boxes
  • Broth Boxes
  • Drink Boxes
  • Juice Cartons
  • Milk Cartons

PLASTICS

  • Berry containers
  • Juice containers
  • Milk jugs
  • Plastic containers #1, 2 and 5
  • Water bottles
  • Yogurt tubs & Butter tubs

METALS & GLASS

  • Aluminum Cans
  • Steel Food Cans
  • Beer Bottles
  • Glass Containers that contained food or beverage product
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Unacceptable

  • Auto glass
  • Batteries
  • Ceramics
  • Christmas Lights
  • Clothing & textiles
  • Coat hangers
  • Compostable plastics (#7 PLA)
  • Diapers
  • Dishware
  • Drinking Glasses
  • Electronic waste (cell phones, computers etc.)
  • Extensions Cords
  • Food Waste / Organic material
  • Garden hoses
  • Glass bakeware / cookware (Pyrex)
  • Hazardous chemical containers
  • Light bulbs
  • Medical waste
  • Microwave trays
  • Mirror glass
  • Motor oil
  • Needles
  • Packing peanuts
  • Paper products with food residue
  • Plastic bags and film
  • Plastic lined cardboard and paper
  • Plastic tarps
  • Plastic food wraps
  • Porcelain
  • Shredded paper
  • Styrofoam
  • Syringes
  • Window glass

Get a Quote or Call: 507-285-5550

Locally owned and operated, offering waste management to the greater Rochester area for the last 20 years.